FAQs
Product FAQs
What size should I buy?
Refer to the size guides for each product, otherwise feel free to DM us on insta or email us for more assistance.
How much is shipping?
We offer FREE SHIPPING across Australia if your order is over $50!
Standard AUS shipping under $50 is $7
Express AUS shipping is $12
International shipping is $15
When will my items arrive?
Each product is handmade so once it is created it will be sent via Australian Post:
Standard AUS Shipping: 2-8 Business Days
Express AUS Shipping: 1-4 Business Days
International Shipping: 6-27 Business Days
Do you ship internationally?
We currently ship to NZ, UK, CA & the US & hope to explore shipping to more countries soon!
Why does my international shipping cost that much?
Unfortunately sending the package itself costs us between 20-25 AUD which does not cover the price of the actual satchel itself. Although we are happy to cover some of that in order to reduce that cost for you guys, as we are a small business we, unfortunately. can not afford to make the shipping cost completely free. We hope you can understand & appreciate your support.
My order has not arrived, what do I do?
If your order hasn't arrived within the estimated delivery time, just reach out to us & we will be happy help resolve the issue.
Where are you located?
We are based south of Brisbane, QLD, Australia!